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Refund Policy

  • Thanks for shopping at Customprintsgift. Customprintsgift takes pride in bringing customers satisfying shopping experiences with high-quality products and fast-responded customer support before and after sale.
  • As items selling at Customprintsgift are made to order, currently, we are unable to accept returns. We understand that it is unpleasant if the item you received doesn't meet your satisfaction. We are willing to provide further service if anything can be done for your needs.
  • If items arrive damaged, Customprintsgift will replace or issue a full refund. Please notify us within 15 days from the delivery day.
  • If we sent the wrong order or item(s), you received any broken items, the personalized info is different from what you provided to Customprintsgift, or the quality of the products you received is defective, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 15 days.

Return Service Procedure

  • To request a return, please contact our customer service. One of our reps will follow up with you via email with instructions. If you require assistance, please email us at If it is a quality issue, please provide an order# and attach clear photos of the items that represent the issue.
  • Upon acceptance of your return, a refund will be issued to the original form of payment within 3-7 business days. Any promotional gifts must also be returned with your returned item.
  • The returned item should be kept in the original condition in which you received them.
  • Return address (Please contact customer service for the return address).
  • Please make sure you provide us with the tracking# and receipt after you return.

Customprintsgift reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please contact our customer service.

For further information, you can contact us on:
Tel: +86 181 2092 1825
Business Hour: Time: 9:00 PM to 6:00 AM Sunday to Friday (EST)
Address:Room 102, Building 3, No. 79, Shanan Road, Shatou Street, Panyu District, Guangzhou